Hello Rune,
Welcome to Atlassian Community!
When it comes to the Customer portal, currently, there are no many options for customization.
The Requests' page doesn't have option to change the width or add/remove columns. With that said, since the issue key has many characters, it will show as the screenshot you added.
There are many feature requests suggesting improvements for that:
Please, click on vote and watch to receive updates about the features.
Regards,
Angélica
Thanks Angélica for your input.
I'll look into the feature requests.
Regards,
Rune
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