Customer Notifications on by default

[Giorgos Savva]

I noticed that when a Service Management agent creates a ticket and share it with an organization, the notifications for the customers are off by default.

Is there a way to change this setting and make the notifications always on by default?

[Jack Brickey]

Hi @Giorgos Savva , first your image is interesting to me as I don’t recall ever seeing that icon. But maybe it is because I never have notifications off, will need to play with that a bit. In any event is this NG or Classic? If Classic can you have a look at project settings > customer notifications and ensure you have the desired notifications enabled?

[Giorgos Savva]

Hi Jack. This is the customer view of the service desk. The customer notification are on. But they only receive notifications if the have that "bell" enabled. When they create a ticket it is enabled by default. But when an agent create a ticket and adds the organization, the "bell" is off.

[Eitzaz Haider]

yes i got your question @Giorgos Savva  and i am still figuring out, any solution?