Customer Portal

[Andile Luvuno]

Hi

Is there a way that customers can edit issues they have raised VIA the portal, like edit fields etc?

Your help would be highly appreciated

[Dirk Ronsmans · Accepted solution]

Hi @Andile Luvuno ,

Unfortunately they cannot. Once the issue is submitted they can only see the details and add comments/attachments.

[Andile Luvuno]

Thank you

[Joseph Chung Yin · Accepted solution]

@Andile Luvuno -

Unfortunately, editing an JSM issue once it is created can only be done by users (if he/she has an agent license).  Customer can submit additional comments (after the case is created) via the portal.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Andile Luvuno]

Thank You

[Deleted user]

Hello @Joseph Chung Yin 

one of our customer is able to create a ticket but then she´s not able to get to the following page where customers normally see their own created ticket/issue.

Several times I´ve checked the permissions and compared it with other projects but I couldn´t find any difference.

the following page after creating a ticket appears like this:

Could you please help me which exact permissions I need to check and/or change?
(Btw, we are on a company managed project)

Thank you!