Customer portal - help center

[Carlos de Magalhaes]

Hi All,

I'm trying to access the Customer Portal through the Raise a request icon in Jira SD and I get the following error on the Customer portal

I have the administrator role in Jira SD.

Many thanks,

Carlos

[Carlos de Magalhaes · Accepted solution]

@Adrian Stephen 

Thanks, Adrian,

That's exactly the problem that I have, 

How and where can I change the link?

Thanks

[Adrian Stephen]

Hi @Carlos de Magalhaes 

First, check the base url configuration :

• https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html

Ensure that it matches the proxyname configured in the JIRA_INSTALL/conf/server.xml file.

[Carlos de Magalhaes]

@Adrian Stephen 

Hi Adrian,

Sorry for the delay in my reply.

I've installed a Jira extension trial and this has caused the problem with the portal, after disabling the Jira extension the portal has working again.

Thanks for your assistance

@Susan Hauth _Jira Queen_ 

Susan thanks also for your help with this issue.

Best regards,

Carlos

[Adrian Stephen · Accepted solution]

Hi @Carlos de Magalhaes 

Can you confirm that the base URL is configured correctly? We have seen issues like this in the past if the base URL is not correct. 

You can confirm the portal URL by going into the project settings > customer channel :

[Adrian Stephen]

I was able to reproduce the problem if the portal URL does not exist.

For example, if my portal URL is  http://hello.com/jira/servicedesk/customer/portal/1

and if I changed it to http://hello.com/jira/servicedesk/customer/portal/0 

it will show the same screen as you are seeing because it does not exist. 

[Carlos de Magalhaes · Accepted solution]

what should I have there?

[Susan Hauth _Jira Queen_]

Looks correct.  How is the portal access?  Can you create issues from there?

[Carlos de Magalhaes · Accepted solution]

[Carlos de Magalhaes · Accepted solution]

[Carlos de Magalhaes]

This one Susan?

[Susan Hauth _Jira Queen_]

Yup,

And what is the create permission.  As that is what would stop you.

Susan

[Carlos de Magalhaes · Accepted solution]

Hi Susan,

thanks for the reply

Yes, I am also a customer/user of the service desk.

Thanks

[Susan Hauth _Jira Queen_]

Hi,

Do you want to paste your permission scheme in here? 

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi,

Did you check the permissions to make sure you are a customer/user of the service desk.  Being an admin doesn't automatically grant that.

Susan