Customer portal not reachable for customers within a JSD Project.

[Howard Nedd]

I'm trying to make the customer portal for customers for a specific project which contains an portal. I have setup the permissions withing the permission scheme but it still does not allow customers in the project to see the portal.

What have I checked so far?
- Customer permissions = set to: Customers who are added to the project can raise a request.

- The customers group are added to the role of: Service Desk Customers.

Am I missing something?

Thanks in advance.

KR,
Howard Nedd

Coolblue (NL)

[Hernan Halabi - Elite IT Consulting Group]

Are those users listed as customers? They should end on that role, yes. But maybe jira needs them listed as customers first

[Howard Nedd]

Yes. They are setup as Service Desk Customer but still are not able to view the portal. They can view other portals.

[Hernan Halabi - Elite IT Consulting Group]

Can you share some images of the setup? Permissions scheme, roles, etc. 

If it's working in other portals I would suggest you check for differences

[Howard Nedd]

Hi,

Found the solution @Hernan Halabi - Elite IT Consulting Group , It was a setting in the global configuration, namely: Visibility.

Thank you for helping me in the right direction.

KR,
Howard