Customer satisfaction

[Leon_Lebeckij]

Hi,

I'm new to Jira.

I've got customer satisfaction enabled, but when tickets are resolved I can't see "satisfaction" option within the email. 

Is there some notification I'm missing, or is it some sort of template needs to be used? 

Regards,

Leon

[Jack Brickey]

What should occur is that when an issue is resolved a separate email is sent to the customer (reporter). They can choose to respond or not. You should see your satisfaction results under project > reports > satisfaction.

[Leon_Lebeckij]

Thanks Jack!