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Default Cloud Mail Server for new issues

Jimmy Bergmark (info)
Jimmy Bergmark December 8, 2020

Why is jira@<custom>.atlassian.net not working while support@ <custom> .atlassian.net is working? Some customers use the first one as that one is used when the customer receives their reply and some try to use it for a new issue. 

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Muhammad Ramzan(Atlassian Certified Master)
Muhammad Ramzan(Atlassian Certified Master)
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December 8, 2020

What is the email you configured for the email request?

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Jimmy Bergmark (info)
Jimmy Bergmark December 9, 2020

Incoming mail is the default jira@<custom>.atlassian.net  one.

Channels email is support@ <custom> .atlassian.net.  

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