Do users need a Jira license to create a service desk request via email and the portal?

[Mohsen Hafiz]

In order for customers to be able to email the support email configured for service desk, do they need a Jira license?

What about to register for an account in the customer portal?

If not, how do I enable customers to be able to email a request into the configured support email account? 

[Kimberly Deal _Columbus ACE_ · Accepted solution]

Hi @Mohsen Hafiz

Atlassian has this handy chart to know if you need a license for the different Service Desk activities.  Check it out!

https://confluence.atlassian.com/servicedesk025/jira-service-desk-licensing-754977562.html

It should answer your question in the first row.  :)

[JP _AC Bielefeld Leader_]

Nice & easy hint, Kimberly....

[Mohsen Hafiz]

That's a great chart, thanks Kimberly!