Email Customers in List

Just wondering if it's possible to email our customers to alert them of maintenance windows from our service desk. Figured since all of their email addresses have been added to our account, this might be a possibility.

Thank you!

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Hey Chantel, totally possible :D (Welcome to the community btw)

You will want to to go service desk settings > Mail section > Send Email

From there you can configure a mass email to anyone in the Service Desk Customers group.

hope this helps!

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I misspoke, oops! JIRA system settings, not JSD settings:

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Perfect! Thank you! I think I was entering the wrong key words in my search, so I couldn't find what I was looking for.

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Happy Friday, let me know if you need anything else.

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Thanks for the tip. I don't see an option in my groups "Jira Service Desk Customers". Are you using server based edition or Cloud based edition?

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