Error with automation

[Gui Ávila]

Hello,

I'm having a problem with an automation.

Everything was OK and the automation worked fine. Then, I changed the actor from "Jira automation" to "user who triggered the event". Please see: https://share.getcloudapp.com/YEuQXWLQ

Please see the error: https://share.getcloudapp.com/bLu0g5PB

Can someone please help me to fix that?

Thanks,

Gui.

[Brant Schroeder · Accepted solution]

@Gui Ávila If the individual who initiates the automation does not have permission to perform all the actions it will fail.  Looking at this automation it looks like the customer initiated it but they do not have the ability to transition issues.  I would suggest going back to Jira automation unless there is a specific reason you need to track who in the logs for the automation.

[Gui Ávila]

Oh, ok. Thank you very much, @Brant Schroeder !