Failing to add customer to organization

[Pete Piro]

Hello,

I need to add a customer to an organization that is internal (shares the same email address as the portal).  

I have a problem adding one particular customer where I get an error "Check the email addresses again and try again".  

I know the email is correct, what can the issue be?

Pete 

[Fadi Hawli]

we are having the same problem.  trying to add some customers and even though they have valid email addresses it will not allow us to add them see the error 

@Pete Piro you mind sharing what you did exactly? thanks

[Fadi Hawli]

actually found the solution to our problem in this post. https://community.atlassian.com/t5/Jira-Service-Management/Cannot-add-customers-Says-invalid-email/qaq-p/1400306#U1821154

[Prince Nyeche]

Hi @Pete Piro 

Welcome to community! Do you know if the customer already exist within that organization? And what error do you see on your screen?

[Pete Piro]

Hi @Prince Nyeche, thank you for responding

No, the customer does not exist within the organization as this is a brand new organization that I want to add them to it... 

This is the message that comes up

Thanks, Pete

[Prince Nyeche]

Hey @Pete Piro 

Thanks for the screenshot, do you mind checking on your browser's dev console under network tab to see the error that is thrown(error with context) when this action is performed? That would give a clearer indication of what might be causing the problem or what is the likely cause. 

[Pete Piro]

@Prince Nyeche issue was solved by reapplying user permissions... Thanks again