Fails to obtain the value of customer request type - Script runner

[Innovación - Proyectos Compartidos]

Hi Everyone!

We need to obtain the value of the customer request type since, from this, some fields must be hidden on a screen within the workflow. Example, if I choose "Help It" show me a sub-category custom field, since there are several sub-category fields we need that based on the customer request type that is changed as well show the corresponding sub-category field.

The code attachment is entered as a behavior but when set to a field of type text the result is encrypted

[Alexey Matveev]

Hello,

You should use the Service Desk Api to get the value of the Request Type. You can find an example here

https://community.atlassian.com/t5/Marketplace-Apps-questions/Scriptrunner-getting-the-Request-Type-value/qaq-p/462318

[Innovación - Proyectos Compartidos]

Hi 

We tried the solution putting the script as validator in a transition, but wanting to do it from a behavior does not work.

Regards.

[Innovación - Proyectos Compartidos]

How could we call the value of the field since  a behavior?

[Alexey Matveev]

What are the error in the atlassian-jira.log?

[Innovación - Proyectos Compartidos]

This is the code that runs 

import com.atlassian.jira.issue.Issue
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager;
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.issue.customfields.option.Option
import com.atlassian.jira.issue.customfields.CustomFieldType

def TipoSolicitud = getFieldByName("Tipo de solicitud");

long idTipoSolicitud = 10001
CustomField cfTipoSolicitud = customFieldManager.getCustomFieldObject(idTipoSolicitud);
String solicitud = underlyingIssue.getCustomFieldValue(cfTipoSolicitud)

TipoSolicitud.setFormValue(solicitud)

[Alexey Matveev]

Hello,

You should use the Service Desk Api to get the value of the Request Type. You can find an example here

https://community.atlassian.com/t5/Marketplace-Apps-questions/Scriptrunner-getting-the-Request-Type-value/qaq-p/462318