How can I create a supervising role?

[Alexandros Hatziandreou]

I have one set of agents that are being supervised by one person (A) and another set that are being supervised by another person (B).

Right now, every issue can be viewed by

-a specific agent that administers all issues

-the reporter

-the assignee

I want to add viewing permissions to supervisor A and supervisor B respectively, so that each supervisor can view the issues assigned to their agents. How can I do this?   

[Jack Brickey]

question - are you also wanting to prevent SupA from seeing teamB's tasks and SubB from seeing teamA's tasks? If not then here is what i suggest:

1. design your queues to align w/ team A and team B (e.g. by assignee) and give them unique names. This allows the Supervisor to identify them
2. create a dashboard and lay it out with team A on the left column and team B on the right OR create two dashboard one for Team A and one for Team B

One last thing, The supervisor will either need to be an agent or they would need a Jira user license and be given browse permissions.

[Alexandros Hatziandreou]

Thank you for your reply.

Each supervisor will be defined as an agent, but they should view only their team's issues (so only their own agents' issues)

[Jack Brickey]

so your mention "should" but not 'must' which to me equates to "ideally" but not 'required'.

If you want "must" then create separate projects for the two teams.

If "should" is ok then my previous suggestions would do the trick.

[Alexandros Hatziandreou]

So suppose we are ok with each supervisor being able to see the other ones stuff!

(we dont love it but if there is no other way...)

How do we go about "designing the queues to align..." As I mentioned above, all issues are now directed to one single point that will distribute them to the appropriate agent so there is one single queue for all.

All that works well. The problem that remains is the supervision of each group of agents.

[Alexandros Hatziandreou]

Figured it out (created queues using JQL).

Thank you so much for your help.

Best Regards,

Alexandros

[Jack Brickey]

Glad you got it! That is what my #1 above was intended to convey. :-(