How do I assign the SLA that I create to an incident?

[kalvarez]

n Jira Service Management, how do I relate the SLA that I create to the maximum response times in an incident?

[Mikael Sandberg · Accepted solution]

SLAs are applied to issues based on the JQL you have defined in the SLA goal. So in order to apply your SLA to all incidents you could do something similar to the SLA for normal changes.

Just change the the JQL to be something like this:

"Ticket category" = Incidents

This would pick up all Incidents request types. If you want it to be more specific if you have multiple incident types then just change the JQL.

[Carla Ann Rowland]

I agree with Mikael; syntax: Issuetype = "Incidents" 

[kalvarez]

thank you! I'm going to try it