How do I configure an automation that runs only on a weekday?

[Milo Grika]

We have an SLA for assigning a ticket to an agent, but for low-level priorities, this only applies to business days.

I have figured out a way to send an email that the ticket needs to be assigned, but I can't figure out how to get it to run only on weekdays.

I've tried using both JQL and cron but neither are working (for the attached examples, I was simply trying to get it to run today (Monday), before reworking it for Monday–Friday).

[Milo Grika · Accepted solution]

Support finally got it to work. (Now I don't feel bad as it took them a number of tries to figure it out.)

The trick is to add a JQL match of ["SLA name"] = withinCalendarHours():

[Tokhirjon Sirojiddinov]

Hey people
Does someone know if this work with Jira Service Management standard? 
Or it is only for Premium subscriptions?

[Hernan Halabi - Elite IT Consulting Group]

Hello @Milo Grika I'm not sure how to do it directly with automation but I'm thinking that this might work as well. 

Setup an sla that works with a calendar with just work days.

Then at automation after a new ticket is created, check if that sla is running. If it is, send the email.

[Milo Grika]

Great idea, and the email was sent, but unfortunately it also sent after hours when the SLA was paused. I think this is because the SLA isn't configured at the very moment that a ticket is created, but some milliseconds (or more) afterward. So, this technique will probably work for the 50% to breach and 5 minutes to breach emails that we also want sent, but I still have to come up with a solution for new tickets.

[Hernan Halabi - Elite IT Consulting Group]

Why not just have a queue for these types of requests? Agents might even see it sooner than their email since in theory they are supposed to be working within Jira to manage their tasks?

[Milo Grika]

They do have queues, dashboard widgets and Slack integration, but the director asked for this so that the agents get emailed with new tickets and tickets 50% to assignment breech and the agents PLUS him (the director) gets emailed on tickets 5 minutes to assignment breech.