How do I use the Service Desk Team Role in automation?

[Mark Pleake]

This question makes it seem like Roles groups can be operated on for permissions.

 https://community.atlassian.com/t5/Jira-Service-Desk-questions/Multiple-Service-Desk-Projects-with-Different-service-desk-teams/qaq-p/819055

However, I'd like to operate on these Roles using Automation.

For example. I have a Service Desk Team Role that includes one AD group for our organization, and a few cross-team members manually added.  Since I need Project Automation rules to operate Service Desk users, I added the AD group as one of the IF statements to check for the rule.  

This worked until I started needing others that I'd added to the Service Desk Users team for this project.  

The Service Desk Team doesn't show up as a choosable group, like it's Jira only and the Project Automation doesn't see it.  Is there a way to reference this group so i can run rules on tickets created from those service desk users?

Thanks in advance,

Mark

[Bob]

Hi Mark,

might it be as simple as using the "User is not a customer" option?

Or do you need to distinguish between different groups of agents, defined by roles?

[Mark Pleake]

My site has a half a dozen (and growing) service desks.  While it might work in this instance right now, I suspect it won't in the near future.

I'd like to be able to have the rule apply to one desk and not another.

[Bob]

Are these "service desks"  individual service desk projects? 

[Mark Pleake]

Yes, they're each their own project.

[Bob]

I think you can configure everything per project, so this should be fine - or why do you believe it won't work in near future?