How do trigger an email everytime a customer fills out Satisfaction ratings

[Joshi, Hardik]

I have satisfaction ratings switched on my account. So every-time an issue is resolved, Jira sends out a survey back to the customer asking feedback. What I want is, when a customer chooses to provide feedback, for Jira to trigger an email to me (administrator)

Thanks!

[Robert Levelind · Accepted solution]

Sample Recipe for Jira Automation

When: Value Changes for "Satisfaction"

Then: Send Email to you / Administrators

[Kerli Loopman]

@Robert Levelind where from are you doing this? I don't have a "Field value changed" option in automation. I went to project settings - automation. Is this the right place?

Maybe it is not possible in cloud?

[Robert Levelind]

@Kerli Loopman 

If you scroll down in your Project Settings you will first see "Automation" which you are currently using.

If you scroll a bit further you should be able to see another section called "Project Automation" which is the newer (and in my opinion better) automation engine :)

[Kerli Loopman]

Thank you, never noticed that one. :) Will start to explore it now.

[Joshi, Hardik]

@Robert Levelind 

Thanks! How do I add the comment and the number of stars to the email that I`m triggering as a result of this rule.

Thanks for the help!

[Robert Levelind]

Hey @Joshi, Hardik

Satisfaction Rating is stored as a customfield inside your Jira instance - you can use some API exploring to find the ID. For my particular instance that would be

customfield_12345

API Exploring: https://<your-site>.atlassian.net//rest/api/2/issue/<TEST-ISSUE>?expand=names

Search for "Satisfaction"


When sending as an email you can use this notation to get just the satisfaction number from the field

{{issue.customfield_<ID>.rating}} / 5

[Joshi, Hardik]

I can`t seem to open that link for the APIs. The page keeps re-routing. I`ll keep digging into it - thanks!

[Petr AST]

@Joshi, Hardik @Robert Levelind 
Hi! Did u solve this problem?)

[Robert Levelind]

@Petr AST Yep just follow the thread and replace with your instance :) 

[Petr AST]

@Robert Levelind 
Very strange:)

In the automation "send email" for the lookup issues I've used these examples, but it didn't work for me at all {{issue.fields.Satisfaction}} • {{issue.fields.Satisfaction}} • {{issue.customfield_10028.rating}} • {{issue.fields.Satisfaction.rating}} • {{issue.Satisfaction.rating}} 

What am I doing wrong?