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How do you change a users email from Jira Service Desk?

Harry Bob
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 21, 2020

Hello,

 

How do I update or change a customers email address? Seems like Jira has updated or removed this function? I do recall being able to do it in the past?

 

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1 answer

0 votes
Jack Brickey
Community Champion
July 21, 2020

Currently you cannot. Please see this suggestion - JSDCLOUD-5746 

Harry Bob
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 21, 2020

Ah ok thank you. Guess I was wrong 

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