How to automatically filter out/remove unwanted images in attachmenets for email issues

[WEBCODER LTD (EU)]

Hi,

My JDS is getting cluttered by marketing files in email footers and get attached to issues and their comments. They're duplicated pushing down below the page fold important attachements. Also, it's cluttering JIRA system DB by creating numerous of useless records for those attachments. Manual cleaning up is way to time consuming. Anyone has any solution to this problem?

The probem is described here in detail:

https://jira.atlassian.com/browse/JSDSERVER-5723

Cheers,

David

[Boris Berenberg - Atlas Authority]

I have seen someone accomplish this by filtering in the mail server. They basically strip out any image which is inline with the email. This obviously causes some issues if someone inlines a screenshot, but depending on your use case, this may be a better path to take.

[WEBCODER LTD (EU)]

Hi,

The ideal solutoin would be to be able select from attached image options to ignore it in future and JIRA & JSD would automatically based on MD5 which is probably the best and most accurate way of excluding images instead of using file names.

I've come across two plugins that achive the job:

1) Enhanced Maile Handler - unfortunately only for JIRA and not JSD

https://marketplace.atlassian.com/plugins/biz.beag.jira.mailer/server/overview

2) Enterprise Email Handler for Jira (JEMH) - which would do the job using MD5 method but for $500 1-25 users license this is not an option

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/cloud/overview

3) Google G Suite paid subscription users can strip out by file name in advanced settings but that's not as good as 2.

I've left a feature request for 1 to support JSD but we'll see whether they are willing do an implementation. I'm a bit reluctant to use plugins that can sky rocket TCO of Atlassian suite or dropped add-on support for new versions of JIRA hence would prefer Atlassian to implement this a much needed feature.

Cheers,

David