How to change Jira service management email name

[Nicholas Diogo]

Hi there,

How do you change the email name sent from Jira Service Management?

[Laurie Sciutti]

Hello @Nicholas Diogo ~ I believe you can do that by navigating to your service project settings, then go to Notifications > Customer notifications and select "Edit" next to the email address.  Note that you must be a project admin to make this change.  Also, have a look here for additional details:  Configure Jira Cloud to send emails on behalf of your domain | Atlassian Support

[Nicholas Diogo]

Hi @Laurie Sciutti 

Thanks for getting back to me.

From the above provided Im still not finding the place to change the name that appears on emails from jira, this can be confused with the subject line.

[Laurie Sciutti]

@Nicholas Diogo ~ try this:  https://confluence.atlassian.com/jirakb/how-to-change-the-sender-s-name-of-the-jira-notifications-967334941.html