How to change issue status to "Waiting for customer" manually&&

[Evgeniy]

Hello

When issue is assigned to me, i can change issue status using "Workflow" button. But not all statuses are available there - only Escalte, Resovle this issue, Cancel Request, Pending. 

Is it possible to change status to ""Waiting for customer"? It seems that if i using answer with plugin "Mail attachments for Jira" Automated transition doesn't work.

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

So you'll need to look at the workflow to see where there are transitions into the status, and what conditions are on them.

[Evgeniy]

Thanks, found there how to do it.

[Evgeniy]

In the issue. If engineer, assigned to this request, leaves a comment, the issue moves to the "Waiting for customer"

[Nic Brough -Adaptavist-]

That sounds like your workflow does not have a transition from the current status to "waiting for customer". 

[Evgeniy]

I think it has, because if i add a coment to issue, it moves to status "Waiting for customer". 

[Nic Brough -Adaptavist-]

Where?  In the request or the issue?