How to display a Warning message if ticket has open Linked issues

[Vasavi Nagalla]

HI,

I would like to know if there is an option to display a warning message to the Agent when closing the issue to notify there are linked issues that are not closed.

appreciate any help on this!

Thanks

Vasavi

[Michael Nidel]

Hi @Vasavi Nagalla,

I would like you to help you with this. Please open an issue at our service desk

https://servicedesk-apps.beecom.ch/servicedesk/customer/portal/3

Best regards

Michael Nidel

[Vasavi Nagalla]

Thanks Michael,

I added a Validator, Fields Required (JSU) and selected Verify Linked Issues (the custom field I created) and linked to a Warning screen.

So the user is now prompted with a message and will select the options. However, it does that even if there are no linked issues.

Almost a step closer but need to look into that.

Regards

Vasavi 

[Michael Nidel]

Hi @Vasavi_Nagalla,

I would like you to help you with this. Please open an issue at our service desk

https://servicedesk-apps.beecom.ch/servicedesk/customer/portal/3

Best regards

Michael Nidel

[Vasavi Nagalla]

HI Charlie

Thank you for the reply. I tried Validators -> Linked status and selected the option:

• Issues which are linked as : relates to
• Must have one of the following statuses --- listed all the open status

Then entered this "Error message (optional): There are linked issues associated with this ticket. check it before closing."

Also, i selected this as another validator:

Fields Required (JSU)

• Required fields (ignoring context):
• Error message (optional): There are linked issues associated with this ticket. check it before closing.

All i wanted to do is to display a warning message to our Service desk agent that there are linked issues to this ticket, pls check those before closing.

Not sure what is missed out here.

[Charlie Misonne]

You will definitely need a plugin for this.

• Add validator to your workflow transition.
  Of course this will block to user fom completing the transition.
  Can be done with:
  • Jira Suite Utilities: linked status validator
  • Scriptrunner: script validator
  • JMWE: related Issues status validator
• Or with ScriptRunner you could show a message on the UI when a certain condition is met via a Web Panel.
  Here is an example I'm using. It displays a message above each issues being in projetcs with a category 'archived'