How to limit sending a mail to a specific email adres?

[Axel Cortvriendt]

Hi,

We are using Jira cloud.

We are the software developing company for a client, but they also have a external company for their hardware.

They use other servicedesk software.

When we send them an email or they send one to us, both our servicedesks keep generating new tickets.

My idea was to only send mails to this specific email addres when a comment is posts on the ticket.

So NOT when they create a ticket.

How can that be configured?

[Mehmet A _Bloompeak_ · Accepted solution]

Hi @Axel Cortvriendt ,

There is no specific solution per email address. But Jira can detect loops by according to the Message Threshold setting under JIRA Settings-> System ->Incoming Mail.

With this setting you define how many messages from given address may be processed during 15 minutes time window without being suspected as a potential mail loop.

[Axel Cortvriendt]

Hey @Mehmet A _Bloompeak_

Thanks for the suggestion.

We will start with that then. I'll put it on 3.

One more question: what happens with the emails that are send after the first 3 (in this case)?

Are they just ignored? Are they not processed? Or put in a 'spam' queue?

[Mehmet A _Bloompeak_]

I do not know. I guess they are just ignored.

[Axel Cortvriendt]

This will do for now.