How to maintain a documents

[AKSHAY THAKARE]

We need to maintain a document with issues and resolution details. This could be compiled automatically from the issues raised. This should also be accessible and editable for all user and it should be available on the Jira sd customer portal.
is there any way to achieve this functionality. 

is there any add-on which provides this functionality?

[Jack Brickey · Accepted solution]

Have you considered using Confluence and Knowledgebase? 

[AKSHAY THAKARE]

Thank you @Jack Brickey

I haven't used both of above. Is it possible using the above suggestions?
Could you please explain more about it? 

[AKSHAY THAKARE]

could you please explain to me how to link confluence and jira sd and how to display the information on the customer portal?

[Jack Brickey]

Please see this document /set-up-a-knowledge-base

[AKSHAY THAKARE]

Hi @Jack Brickey 

I have one question for you. Can we import issues from  JIRA SD to the confluence page with all issue fields?

just for your overview, I want to implement the below requirements.

It seems that users are reporting the same issues so we want to add one feature to our JIRA SD as Evry issue with the solution are stored in somewhere which can accessible to all User and it would be easy to search. 

[Jack Brickey]

@AKSHAY THAKARE , this seems rather extreme to 'import' every issue into Confluence. Too I would worry about having unwanted text in a KB, e.g. where an irate customer's comments were included. That aside, you might try to use the Jira filter macro in a KB article and see if it presented to the customer. however, i don't think it would be searchable from portal.