How to save pads (#) in email templates

[Javier Carrasco]

Good morning, I am doing an integration between JIra and another tool by email. One of the requirements is that we send in the subject and in the mail body words between # as for example / ## CAUT-IN550332 ## /. The velocity interprets it to me as a comment and it does not paint me anything, how can I save # and that it does not interpret me as a comment
I would also like to see how I can delete the phrase NOTICE JIRA of the mail subject from the notification.

[Nic Brough -Adaptavist- · Accepted solution]

From memory, you can escape hashes in velocity - use # instead of #

So, /## CAUT-IN550332 ##/ would be /## CAUT-IN550332 ##/ in the velocity file.

The subject prefix of emails is set in the email settings under the mailserver settings in the admin area.

[Javier Carrasco]

Thanks has worked correctly.
I still can not see where to modify the prefix in the subject of the mail.

[Nic Brough -Adaptavist-]

Go to Admin -> System -> Mail -> Outgoing mail and look for the "prefix" field

[Javier Carrasco]

Thanks I have found it. You know, if there is a way to leave that field blank?