How to set our customer ticket data in their country DC.

[Zhongshu Li]

How to set our customer ticket data in their country DC.

[Pramodh M]

Hi @Zhongshu Li 

Data no matter what type it is (whole site data) will be present in the region you choose from one of the available ones and there is no option to choose the customers tickets separately

And if your question is regarding the initial setup of site, the person who creates the site should be from that local region to automatically choose the nearest data center or you will have an option to later choose the dc as well

More about data resindency here - https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency

Let me know if there are any queries

Thanks,

Pramodh 

[Joseph Chung Yin]

@Zhongshu Li -

As suggested by @Pramodh M , the data residency is focusing against Jira/JSM Cloud envs only.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Ollie Guan]

Hi @Zhongshu Li ,

What is the background of this requirement?

Data going overseas and data isolation between regions?

[Zhongshu Li]

The primary question is about isolation between regions. For example, customer A comes from country A, customer B comes from country B. They want their ticket data must store in their country. and not other contry.

[Ollie Guan]

有意思的话题，我已分享到community leader group，等待后续