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I can not install a Jira Service Desc

Matti Kiviharju
Matti Kiviharju
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September 14, 2017

Get error:

2017-09-14 19:00:10,806 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-09-14 19:00:10,833 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.8.1' to version '3.8.1'
2017-09-14 19:00:10,839 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-09-14 19:00:13,772 UpmScheduler:thread-4 WARN admin 417x477x2 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/available/featured [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2017-09-14 19:01:44,960 UpmAsynchronousTaskManager:thread-2 INFO admin 417x503x1 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-09-14 19:01:44,990 UpmAsynchronousTaskManager:thread-2 INFO admin 417x503x1 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.8.1' to version '3.8.1'
2017-09-14 19:01:44,996 UpmAsynchronousTaskManager:thread-2 INFO admin 417x503x1 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-09-14 19:01:47,137 UpmAsynchronousTaskManager:thread-1 WARN admin 417x477x2 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/available/featured [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Plugin installation failed
2017-09-14 19:01:47,137 UpmAsynchronousTaskManager:thread-1 WARN admin 417x477x2 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/available/featured [c.a.u.core.install.DefaultPluginInstallationService] com.atlassian.upm.spi.PluginInstallException: Plugin installation failed
com.atlassian.upm.spi.PluginInstallException: Plugin installation failed
at com.atlassian.upm.core.install.AbstractPluginInstallHandler$1.doInTransaction(AbstractPluginInstallHandler.java:151)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler$1.doInTransaction(AbstractPluginInstallHandler.java:134)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34)
at sun.reflect.GeneratedMethodAccessor204.invoke(Unknown Source)
... 1 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy491.doInTransaction(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy491.doInTransaction(Unknown Source)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy1484.execute(Unknown Source)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installArtifacts(AbstractPluginInstallHandler.java:133)
at com.atlassian.upm.core.install.ObrPluginInstallHandler.installResources(ObrPluginInstallHandler.java:254)
at com.atlassian.upm.core.install.ObrPluginInstallHandler.installPluginInternal(ObrPluginInstallHandler.java:169)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installPlugin(AbstractPluginInstallHandler.java:60)
at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:117)
at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:91)
at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:97)
at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:156)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:82)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:52)
at com.atlassian.upm.api.util.Either$Right.fold(Either.java:173)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask.executeTask(InstallFromUriTask.java:51)
at com.atlassian.upm.core.rest.resources.install.InstallTask.run(InstallTask.java:81)
at com.atlassian.upm.core.async.AsynchronousTaskManager.executeTask(AsynchronousTaskManager.java:124)
at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:102)
at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:99)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.plugin.PluginParseException: All plugins could not be validated
at com.atlassian.plugin.manager.DefaultPluginManager.installPlugins(DefaultPluginManager.java:838)
at com.atlassian.jira.plugin.JiraPluginManager.installPlugins(JiraPluginManager.java:171)
at sun.reflect.GeneratedMethodAccessor1180.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.proxy.$Proxy56.installPlugins(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy1412.installPlugins(Unknown Source)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler$1.doInTransaction(AbstractPluginInstallHandler.java:139)
... 55 more
Caused by: com.atlassian.plugin.PluginParseException: Cannot open JAR file: /var/vhosts/atlassian/development/jira6/temp/obr-3211366738910604533plugin.4788813315182603076.jira-servicedesk-application-3.8.1.obr/jira-servicedesk-application-3.8.1.jar
at com.atlassian.plugin.JarPluginArtifact.open(JarPluginArtifact.java:246)
at com.atlassian.plugin.JarPluginArtifact.getResourceAsStream(JarPluginArtifact.java:92)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.getDescriptorInputStream(OsgiPluginFactory.java:148)
at com.atlassian.plugin.factories.AbstractPluginFactory.hasDescriptor(AbstractPluginFactory.java:58)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.canCreate(OsgiPluginFactory.java:134)
at com.atlassian.plugin.loaders.ScanningPluginLoader.canLoad(ScanningPluginLoader.java:278)
at com.atlassian.plugin.loaders.ForwardingPluginLoader.canLoad(ForwardingPluginLoader.java:68)
at com.atlassian.plugin.manager.DefaultPluginManager.validatePlugin(DefaultPluginManager.java:863)
at com.atlassian.plugin.manager.DefaultPluginManager.installPlugins(DefaultPluginManager.java:835)
... 82 more
Caused by: java.io.FileNotFoundException: /var/vhosts/atlassian/development/jira6/temp/obr-3211366738910604533plugin.4788813315182603076.jira-servicedesk-application-3.8.1.obr/jira-servicedesk-application-3.8.1.jar (No such file or directory)
at java.util.zip.ZipFile.open(Native Method)
at java.util.zip.ZipFile.<init>(ZipFile.java:219)
at java.util.zip.ZipFile.<init>(ZipFile.java:149)
at java.util.jar.JarFile.<init>(JarFile.java:166)
at java.util.jar.JarFile.<init>(JarFile.java:130)
... 91 more
2017-09-14 19:01:47,824 UpmScheduler:thread-1 WARN admin [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2017-09-14 19:05:33,712 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-09-14 19:05:33,737 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.8.1' to version '3.8.1'
2017-09-14 19:05:33,741 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-09-14 19:05:36,933 UpmScheduler:thread-3 WARN admin 418x548x1 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2017-09-14 19:17:34,651 UpmAsynchronousTaskManager:thread-2 INFO admin 417x503x1 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-09-14 19:17:34,681 UpmAsynchronousTaskManager:thread-2 INFO admin 417x503x1 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.8.1' to version '3.8.1'
2017-09-14 19:17:34,686 UpmAsynchronousTaskManager:thread-2 INFO admin 417x503x1 1g3f7t3 91.154.216.11,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-09-14 19:17:37,924 UpmScheduler:thread-2 WARN admin [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

I use a Jira 7.5.0.

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Gregory Van Den Ham
Gregory Van Den Ham
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September 14, 2017

Can you tell us more about your environment?  How are you trying to install service desk, what operating system.  Is it a new version of jira?   what plugins are already installed, etc.

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Matti Kiviharju
Matti Kiviharju
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September 14, 2017

I have Ubuntu Server 16.04 LTS and has latest version Jira Software and Jira Core.

I am vendor of the Timesheet and Gantt Chart for Jira app and my made app not working without Jira Service Desc.

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Matti Kiviharju
Matti Kiviharju
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September 14, 2017

I'l just try install service desc via web browser with install button. I have been used service desc several years and after Jira Core and Jira Software upgrade it shows to be licensed but not installed and I just can't install it in admin backaed.

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Matti Kiviharju
Matti Kiviharju
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September 15, 2017

So I updated my question. I am not sure but there is log message that seams to tell that I have too much plugins installed. Can this be true?

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Gregory Van Den Ham
Gregory Van Den Ham
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September 16, 2017

Take a look at:  https://community.atlassian.com/t5/Jira-questions/Service-Desk-Application-Will-not-Install-after-JIRA-Core/qaq-p/619167

Try the linux installer and see if you have similar issues to the article.   Assuming all your other plugins are upto date.  No issues with JVM free memory, and you've ran a full index recently.

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Matti Kiviharju
Matti Kiviharju
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September 16, 2017

I got it now to work.

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