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I can not link Jira Service management with insight.

Roy Darch
Roy Darch March 25, 2021

I can not for the life of me understand why i can not link insight to jira asset management.  I need help.  Even tutorials im watching don't line up with what im seeing.  please help.

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Michael Andolfatto
Michael Andolfatto
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March 26, 2021

Hi @Roy Darch , welcome to the Community!

Could you please describe what you are looking to do with JSM/Insight specifically? The more details the better. I assume you want customers to be able to select objects from an Insight field when raising a request?

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Roy Darch
Roy Darch March 28, 2021

Yes @Michael Andolfatto  pretty much except I want my technicians to be able to raise a issue or service request to an object from my Insight schema.  I've tried the tutorials and things like that online but they don't seem to line up with my version of Service desk or Insight.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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