I need a project category be shown in the Kanban, but tickets are not shown

[Massimo]

Hi I have created 3 months ago 3 categories in a project (OF - office)

But when users add a ticket in one of these 3 categories, in the KANBAN these tickets are not shown.

I hve checked that tickets are present, but in the kanban are not shown

I have created them in the OF (office) project: 

- projects --> OF

- service requests

- and I have created 3 categories (VARESE OFFICE, MANNO OFFICE, LONDON OFFICE)

In the KANBAN, there is a correct filter to be shown tickets of 3 projects: 

IT
HR
OF

But tickets of some categories are not shown, are shown maybe only tickets from the first one category (VARESE OFFICE)

When I go in a BOARD (Business Board is the name), I go in the right side on the settings, configure, then I see the filter, and the filter is correct:

project in (HR, IT, Office) AND issuetype != "Employee Onboarding" AND issuetype != "Employee Exit" ORDER BY Rank ASC

[Nic Brough -Adaptavist- · Accepted solution]

There is a bit of possible confusion in your question here.  In the title, you say "project category" which is a very specific thing in Jira, but in the body, you say "categories in project", which implies you are using a custom field to define a "category" of your own.

That's fine, I just need to be clear that you do not really mean "project category" first, and my answer is based on your custom field "category"

The question now is why category matters?  The board filter is based on project and two issue types, not category, so there's no reason to look at category as being why something is not there.

I think category is a "red herring".  I suspect you have not quite realised how boolean logic works, and I hence your filter is not doing what you expect.

I think your filter should be rephrased as

project in (HR, IT, Office) AND issuetype not in("Employee Onboarding", "Employee Exit") ORDER BY Rank ASC

[Massimo]

hi I attach some images so I can explain me better, I'm new in Jira I work since 3 months and I don't know things

I mean that I have created 3 service requests in the OF - office project, and after created them, there are some tickets opened using these service requests (who I name categories), are not shown in the Kanban

[Nic Brough -Adaptavist-]

Ok, thank you for clarifying, that helps a lot.

Let me restate the problem as I see it now:

You have three Service Desk Request types (Varese, London and Manno).  People are using all three of these Request types.  The issues behind the requests are all of issue type "Service Request". 

Some of the request/issues that are arriving are not appearing on your Kanban board.

Now, your Kanban board is set up to say "Anything in some projects that's not of a couple of issue types", so I don't think there is anything directly wrong there.

I think the next step is to find an issue that should be on the Kanban board and take a close look at it to see why it may be dropping off.  Would it be possible to find one of these and look at it?  I'm most interested in what appears in the Status, Resolution and Fix Version fields.

[Massimo]

ok thanks

[Massimo]

is it possible that ticked assigned to an employee whose account has ben disabled, are not shown ?