Imported tickets don't show in the portal for the user ( import from csv file )

[Prasanna]

Hi Team

Having issue to view tickets are being created by .csv import file and unable to view it on Customer portal?  These are two different tools and unable to view and is it restriction ??

Though we have added request participate and assigned to users and still unable to view it from  customer portal and its show stopper for us and kindly assist me to resolve the issue

Regards

Prasanna

[Prasanna · Accepted solution]

Hi All,

I ve figured out this solution by creating the Automation rules and able to create and share with team members and they are able to access via customer portal

Reference to ---->>>> https://confluence.atlassian.com/jirakb/automatically-set-customer-request-type-when-issue-is-created-via-jira-978207163.html

[Jack Nolddor _Sweet Bananas_]

Hi Prasanna,

You must to make sure that the Request Type field is aldo filled with a valid value.

Could you share us an example of this field on a issue that the customer is unable to view?

Thanks!

[Prasanna]

@Jack Nolddor _Sweet Bananas_  thank you for your reply and please find the details

1. I ve created .csv file with proper field name and its values and project keys

2. Import successfully and i am able to see  two records are created with all details and i ve also added "Request Participate" value too.

3. Once you share with team and they should list on there requests on customer portal.

4. "Request Participate" logged in and unable to see those records , which is created by importing the *.csv file.

5. Where as,  when i am creating from customer portal manually, i am to see those records in customer portal.

To be achieved: I ve requirements that support team will creates records by importing *.csv file into Jira Service desk ( importing from CSV)  and respective team should able to see from Customer portal

Kindly assist on this pls

[Prasanna]

Hi Jack

I ve figured out this solution by creating the Automation rules and able to create and share with team members and they are able to access via customer portal

Reference to ---->>>> https://confluence.atlassian.com/jirakb/automatically-set-customer-request-type-when-issue-is-created-via-jira-978207163.html

Thx