I created a test project named "project 1" and integrated one email account where all our incoming emails would be received, and issues would be created automatically.
This worked fine on project 1. After a server migration (we are still evaluating jira service desk server) to another machine, i imported my old config through a .zip file.
Later on i removed this project 1 and created a fresh new one, project 2.
On project 2 i activated incoming emails again from the same email box as project 1.
Thing is, now all my incoming emails create issues under project 1 (because the requester's received email has the original tag HD-27, continuing the ticket number of the previous project) instead of creating on the new project 2.
Any thoughts on how to correct this?
Hello Gualter,
You have mentioned that "Later on i removed this project 1 and created a fresh new one, project 2."
So if the project 1 doesn't exist in your system then how come issues are being created in this project?
It was just a guess because the subject on the emails sent back to the requester went with "HD-27". The tag from the previous project and the ticket number that was next to come.
Nevertheless the issue is fixed. I changed the password of the email in which this setup was configured and reconfigured the "custom email address" in Email Requests.
Very strange.
Thanks for your reply !
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.