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Is Jira Service Desk capable of generating service tickets from voicemail messages? If so, how?

debc1026
debc1026
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May 20, 2019

We would like to automatically generate service tickets from voicemails left on our phone system.  Is this possible with Jira Service Desk?  Does it require a plugin?

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Jack Nolddor _Sweet Bananas_
Jack Nolddor _Sweet Bananas_
Atlassian Partner
May 20, 2019

Is your phone system capable of sending an email each time a voicemail is left?

If so, you can configure the Jira Service Desk Mail Channel to do the trick.

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Raoul Kaiser
Raoul Kaiser
Contributor
February 8, 2022

made comment on incorrect ticket. Ignore this.

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