Is it possible to assign issues in the SLA?

[Nicole nic_wie]

Hi,

We want the supervisor to be assigned to the issues when the specified SLA time has elapsed. Is that possible?
If not, is it possible to send a mail automatically?

Thanks in advance.

Regards

Nicole

[Yogesh Mude]

HI @Nicole nic_wie

Yes, its possible. you need to work with Automation rule.

Add the custom rule and check.

Please have a look at the below KB.

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

[Nicole nic_wie]

hi,

i tried to make an automation, but it doesn't work. How should i configure this?

Thanks in advance.

Regards

Nicole