Issue Security lock icon doesn appear in my issues

[Mark_Vincent_T__Paril]

Hi Atlassian Community,

I have setup my issue security scheme for our service desk project, however, according to documentation, a lock icon should appear on the upper right corner of my issue. In our case, it doesn't appear there so I can't set a security level for the specific issue

Can you help me with this?

Thank you!

[Phyllis C]

Is this "Security Level" field still a valid approach - I seemed not able to find it anywhere as of July 2023 in our cloud instance.

[shetty]

@Mark_Vincent_T__Paril 

Make sure you have set issue security permission. if you have that, only then you would be able to see it

[Mark_Vincent_T__Paril]

Hi @shetty yup, I already set the permissions too.

But anyway, I have already found the problem on why it wasn't showing up, I found out that I have to also set the Security Level field in my screens for it to show up. Now I can see the lock icon on the upper right corner of our issues

Thank you!

[Rim CHATTI]

Hi! How can i set the security level field in my screen? 
I can't find the security level icon on my tickets.

Thanks in advance

[Diane Kramer]

I have this problem too.

[Rim CHATTI]

You should add the field : security level in every screen you're using. Then configure the field to make it visible in field configuration