JSD Spinner is spinning for ever and Images are not loading

[Tobias Peltzer]

Hello everyone,

I installed a fresh version of JSD in my existing Jira Server Instance and I'm having some strange issues with it. When I access a new Service Desk, no Images are shown:

And when i try to go into a category, there comes the loading spinner, which will stay for ever until i reload the page manually:

Even reloading with disabled cache, or another with another Browser doesnt work.

I get the following Errors in the Chrome-Dev-Console:

But now there is a strange behaviour: When I select a Network Profile in Chrome, e.g. "Fast 3G", or even "Slow 3G", everything works as expected.

[Fahad Siddiqui]

@Tobias Peltzer please go through the below link 

https://confluence.atlassian.com/jirasoftware/issues-resolved-in-8-12-2-1018788539.html

[Dirk Ronsmans]

HI @Tobias Peltzer ,

When you mention that on a different network profile it works fine does that include the images?

As it is a fresh install I might suggest removing the module and re-installing/uploading it. You can always check the logs too to see if everything was enabled properly or if there was any issue during the installation.

Also a bit "dumb" maybe but in my experience a reboot of your server instance/restart of the jira service often cleans up these weird behaviors too..

[Tobias Peltzer]

Hi,

using a different Network Preset in Chrome does include the images, so everything works as expected.

I already reinstalled the module multiple times, as well as rebooted the instance multiple times. None of it worked.

[Dirk Ronsmans]

Very strange..

I'm guessing you also tried a different browser? If this is only with Chrome and with specific presets we might need to look in to the browser version/flavor.

Do your tomcat logs state anything either? The 404's are weird but I would expect them to appear then on any network profile/all browsers

[Tobias Peltzer]

I've tried it on multiple Browser and even on multiple computers. Still the same strange issue.

I think I've checked all important logfiles, but I didn't found any error message, that could be the reason for this

[Fahad Siddiqui]

@Tobias Peltzer can you please check any add-on needs update? or its been expired. 

[Tobias Peltzer]

@Fahad Siddiqui Everything is up-to-date

[Dirk Ronsmans]

Are you using a reverse proxy in front of your installation? Perhaps that is filtering out some things.. 

If so, make sure to add a connector so you can bypass it and try that way.

If there is no clear/obvious reason for this (and I hate to do this) but I think you'll have to open a call with Support (https://support.atlassian.com)

They'll ask for your support.zip and perhaps they can find the culprit..

[Tobias Peltzer]

Yes, there is a nginx reverse proxy running in front of it.

I've now created a second connector on a different port, and there it seems to work, without a reverse proxy. 

Do you know where I can check, what's getting filtered out by nginx? (This would also explain, why the Mobile App for Jira isn't working)

[Dirk Ronsmans]

Aha progress!

I'm not familiar with nginx myself so I'll have to point you to some documentation.

This article on how to customize the url was posted recently so i hope this can help you out.

https://community.atlassian.com/t5/Jira-Service-Desk-articles/Customise-Jira-Service-Desk-Portal-URL-for-Server-and-Data/ba-p/1491599 

I'd be happy to help you search but then we'd need your nginx configuration and i'm not sure you'd want to share that :)

[Tobias Peltzer]

So I did some checks.

I've now migrated to HAProxy as a reverse proxy and everything is working as expected there. So it seems like there is an issue with my nginx config, or it's nginx in general, I dunno.

But thank you for your help!

[Dirk Ronsmans]

Great!

Glad I could point you in the right direction! I'm personally not familiar with the drawbacks of using nginx vs HAproxy vs apache as a reverse proxy but if you don't notice any issues anymore or experience a performance hit it sounds like a "if it aint broken don't fix it type of situation" :)