Jira Cloud for Excel opens blank - general exception

[Lisette den Boer]

Hi,

I've used the Jira Cloud for Excel for a couple of weeks now but since a few days I can't open the Excel worksheet anymore. It opens blank and I get an error message ' General Exception' .

How can I get back to my datasheets?

[MobilityStream]

Hi @Lisette den Boer , @Kristin Cheung

Atlassian transitioned Jira Cloud for Excel & Jira Cloud for Sheets to maintenance mode, with enhancements discontinued, in summer of 2022 (background for Sheets here). This has resulted in many user-reported issues and increased system unreliability. The user community is full of post by users that lose connectivity, see frequent errors (503 , blank pages, exceptions), experience various data issues (duplication, missing data, etc.) If reliable exports are important to your business, we recommend to try our Excel Online Integration add-on. It works fundamentally different by exporting directly out of Jira (instead of within an Excel add-on). It is much more reliable and used by the largest organizations. It supports direct downloads of Excel files or data can be exported to OneDrive/O365. Exports can be one-time, scheduled, or real-time You can also export much richer data to create more sophisticated reports (Assets, Changelogs, Projects, Sprints, Users, etc.). Everything directly controlled within Jira. Give it a try.

Kind regards,

The Mobility Team

[SB]

These NON-ANSWERS are ridiculous. If you don't have the solution to the problem without telling the user to go buy something else, then don't answer. Why isn't the Atlassian working????

[Kristin Cheung]

I am experiencing a similar issue via Excel on O365 where it can't handle my original query but variants of it to produce smaller rows can work. The last time I tried updating was August 14 2021 and it worked fine, just tried again today and can't figure out what has changed.

Error messages are "GeneralException. Please try again."

[Michel du Preez]

I am experiencing similar issue, have you managed to solve this error?

[Bo Kim]

"GeneralException. Please try again" errors upon attempting to refresh data for JIRA Cloud addin in excel. Is there any remediation?