Jira Service Desk: Difference Clound and Server version

[Stefan]

Hi,

we installed a trial version of Jira Server and Jira Service Desk Server. And we also created a trial version of Jira Cloud and Jira Service Desk Cloud.

In the cloud version we can see the template "External Service Desk", but we can't find this template in the server version? What are we doing wrong or does this template really not exist in the server version?
We want to create a support website for our customers, how is this possible with Jira Service Desk Server?

Is there an overview about the differences between the Cloud and the Server version of Jira Service Desk?

Regards
Stefan

[Ed Gaile _Atlanta_ GA_ · Accepted solution]

Atlassian has a knowledge base article on the differences between JSD cloud/server you can reference.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-what-are-the-feature-differences-between-server-and-cloud 

[Stefan]

Thank you!