Jira Service Desk Email Issue Author

[NicoDeluxe]

Hi, when i get a email issue by mail an issue is created, but the author is not the customer, its me. So i can noc´t communicate with him. How can i change this, which settings is this?

[Deleted user]

Hi @NicoDeluxe,

You will be able to achieve the required functionality by making the following change to the existing Incoming Mail Handler configuration.

Please see the Create users section in this document. 

Note that JIRA will create new user accounts from any received email messages whose From: field contains an address that does not match one associated with an existing JIRA user account.

Hope this helps!!

Regards,

Priyanka

[NicoDeluxe]

Thank you i found, that there was a "default issue creater" (me) i deleted it and now its ok