Jira Service desk queue by reporter email

[silver_suld]

Hello!

Does anyone know, how can I create Jira SD queue based on reporters email domain? 
Like users with *@test.com are in one queue and *@test.net are in another?

BR, 
Silver

[Olga Videc · Accepted solution]

Hello @silver_suld

To filter based on a mail domain you need script runner, because of his function.

Do this go to your normal issue search go to advanced 

tissue function in issueFieldMatch("project !=xx ", "Request participants", "@emaildomain")

Also try collapse free ad on for JSD, you can use JQL to filter to edit add ques.

the first part doesn't have to project = something, it can be anything from JQL, the catch is that this function requires two parameters.

[Alexey Matveev · Accepted solution]

Hello,

You could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could use the following JQL expression for your queue

key in silJQLExpression('matchEnd(getUser(reporter).email,"@admin.com") > 0', '')

[Jack Brickey]

Often when using the Organization feature all customers within an Organization are of the same domain. In this case you can create a queues based upon Organizations.

[silver_suld]

Thank you for the answers, I got mine. 

[Tom Lister]

Hi @silver_suld

the way I have solved a similar issue is the use scriptrunner scripted fields to parse custom fields to support reporting

e.g convert a date picker to a string format and use in two dimensional reports in dashboard.

[Johan Soetens _Dumblefy_]

The Reporter field is of type USER which will not support text searching.

Jira Advanced Searching

[silver_suld]

Any other field then or this is not possible at all?

[Johan Soetens _Dumblefy_]

I don't know of an out-of-the-box solution but there's a feature request you might vote on.

SDSERVER-4417