Jira Servicedesk Admin User not as Agent

[Philipp Kayser]

Is there any way to remove the "default" admin user from the agent licence count?

We want to have 3 licensed agent and one admin only.

[DPKJ]

You can do that,

Go to Applications -> Application Access and have a look at what groups are included as service desk agents. Remove your administrators from the group.

[Philipp Kayser]

Now i've removed "admin" from jira-servicedesk-users but it stills shows " 3 used" currently i have the test license but I will install the basic one with 3 agents.

[DPKJ]

I’m not getting language on screenshot.

[Philipp Kayser]

[Philipp Kayser]

Any help?

[DPKJ]

@Philipp KayserIt looks like you have not removed "jira-administrators" group from the service desk application.

Now you have 1 user in "jira-administrators" group and 2 users in "jira-servicedesk-users" group, which add up to 3.

You can remove "jira-administrators" group by clicking on "Remove" link in the end of its row.

This is how it looks in my instance, we have all 3 users in "jira-servicedesk-users", and no other groups associated with Jira Service desk application.

[Philipp Kayser]

jira-administrators should be used only for user "admin"

jira-servicedesk-users should only used for the agents . 

I still need the admin user I don't wan't to delete it.

[DPKJ]

If you add admin user to Service Desk Application, it will be counted as a user in service desk license.

[Philipp Kayser]

Hm, thats really bad..