Jira canned responses do not appear in Jira Service Desk 3.11.0

[laralg]

I was trying out Jira Service Desk 3.11.0 and I cannot see the canned responses. Is it a bug of this version? Is it happening to someone else?

[Brittany Wispell]

Hello @laralg 

Here is a link to a possible solution. Let me know if you have any luck! 

JSDSERVER-5418

[Charly [DEISER]]

@Brittany Wispell it works!

[laralg]

Hi @Brittany Wispell Sorry it did not work for me! I tried the changing from text to Visual, and dissabling Scriptrunner with no luck.

Regards!

[Charly [DEISER]]

@laralg follow this steps:

If you have global admin account could you please do the following:

1. Go to the URL in your browser and enter the following address:
   <hostname>/secure/admin/SiteDarkFeatures!Default.jspa 
   e.g. http://jira.examplecompany.com/secure/admin/SiteDarkFeatures!Default.jspa
2. Within Site Wide Dark Features check if sd.canned.responses.enabled is listed.

If you can't find the suggested parameter just add it.

Cheers

[laralg]

All of them are enbled @Charly [DEISER]