Jira service desk- Unable to raise request in customer portal

[ashutosh]

Hi,

I created project as IT service desk, given permission , so any one can raise issue, but when I click on request , it just goes in circle and do nothing.

[Olga Videc]

Hello @ashutosh 

Is this issue isolated only to this project (Service desk type) or do you experience the same thing on other service desk type projects?

Have you configured your service desk properly, have you an add-ed email to your service desk?

Have you checked Atlassian documentation?

https://confluence.atlassian.com/get-started-with-jira-service-desk/get-started-administering-jira-service-desk-917968292.html

[ashutosh]

it is happening with all,  I am unable to create a request from the customer portal, it does not open fields , even in preview portal , I am unable to raise any request.

[Olga Videc]

Hello @ashutosh 

Did it work till now? Have you ever used this Service Desk's before, or is this a fresh install of Jira Service Desk?

Have you checked your browser are there any plugins that might block your request?

Also, try to capture submission form failure, generate HAR files 

Network Issues

To diagnose support problems, the network tab can be used:

1. Open up Chrome and enable the Developer Tools.
2. Select the network tab.
3. Enable preserve log
4. Load the page with the problem.
5. Wait until it has finished loading.
6. Review it for any errors, referencing HTTP/1.1 Status Codes for information on what those errors mean.

BR, Olga

[ashutosh]

It is fresh install.

No plugin blocked .

will capture HAR.