Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira service desk, how to adjust new issue view layout?

Jeffrey Bistrong
Jeffrey Bistrong
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
June 15, 2020

I don't seem to have the option in jira service desk to change the layout of the new issue view.

 

I know where to look for this in jira core, but I don't see the same option in Jira Service Desk.

Answer
Watch
Like Be the first to like this
440 views

1 answer

1 accepted

0 votes
Answer accepted
Caroline Bartle
Caroline Bartle
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2020

Hi @Jeffrey Bistrong - issue layout in Jira Service Desk is managed at a Request Type level (as opposed to an issue type layer in Jira Core and Jira Software).

You can access this by navigating to Project settings > Request Types and then clicking on Edit Fields of any given request type.

View More Comments
Jeffrey Bistrong
Jeffrey Bistrong
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
June 15, 2020

I been looking for this for months!!! Thank you so much!

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.