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Jira service desk users dont have permission to login

Jira service desk users dont have permission to login

Hi,

Jira service desk users are unable to login into the service desk customer portal.

And there is no more option called "Service Desk Customer - Portal Access" to grant the permission access,

JIRA Version No : Jira Service Desk 3.5.0..

Kindly assist to resolve this issue because no one of them can't able to login to the portal...

1 answer

2 votes

Check this.

Navigate to Service Desk Project Setting -> Customer Permissions -> Anyone can search the project. Also check your Permission scheme.

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Sure Mahesh,

I will check and update

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Hi Mahesh,

Please see the below image..

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I'm unsure what this Unknown security type role is. However, I meant the below one.

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Thanks for your reply, i will check and let you know..

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