Mobile app for customers

[craig]

Hi

I wondered if there was a mobile app that users could raise tickets and then go back on it to see updates on the ticket?

thanks

Craig

[Milan Chheda [INFOSYSTA]]

Yes, mobile apps are available. You can check:

https://marketplace.atlassian.com/apps/1214475/mobile-for-jira?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1219125/mobile-for-jira-service-desk-portal?hosting=cloud&tab=overview

[craig]

Do you know if there is a way of restricting the user so they only see tickets that they have raised? 

[Milan Chheda [INFOSYSTA]]

There are many ways to achieve it. If you want to restrict the viewing of tickets based on reporter or assignee or any group, you can use issue security scheme. Issue security scheme lets you control the view-ability of the issues.

[craig]

Awesome. And do you know how the pricing works? Do you have to pay for customer to use the mobile app?

is a customer classed as a user?

example i have.

I have 100 customers, 20 admins that need to resolve tickets.

so 20 x standard agents = $20 x 20

mobile for Jira - 100 customers/users x  $0.5

mobile for Jira Service Desk Portal - 20 admins x $0.4

Is this how it would work?

[Milan Chheda [INFOSYSTA]]

Hey,

I work with Infosysta, creators of this mobile app, and our Business Development team can very well help with you with those questions. Can I request you to formulate your questions and email them to our team bd@infosysta.com and our team will get back to you at the earliest. You can mention this question/thread for reference.

Thanks.