Need help with smart values match regular expression for email domain name

[mobiusinteractive]

Hi,

Problem:
I'm trying to get the domain name of the reporter to be set as a label in my issues as they are created. Right now, I have a regular expression working in all of the regex testers online, but when I try it in JIRA it does not work. It returns a blank string or nothing at all.

What I'm looking for is if the reporter's email address is test@mydomain.com, I would like the label to be mydomain

My automation JSON code for updating the label is below:

{
"update": {
"labels": [
{
"add": "{{reporter.emailAddress.match("(?<=@)[^.]+(?=\.)").asJsonString}}"
}
]
}
}

I have tried with asJsonString and without asJsonString. 
I have tried with escape slashes and without slashes

Any help would be appreciated. If not I will use the fall back of 
"add": "{{reporter.emailAddress.substringAfter("@")}}"
which returns the full domain name.

Thank you again in advance.

[Angélica Luz · Accepted solution]

Hello @mobiusinteractive,

Thank you for reaching out to Atlassian Community!

 We were able to test here and confirm that the smart value that gets only the reporter’s domain is the one below:

{{reporter.emailAddress.substringAfter("@").substringBefore(".")}}

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

[mobiusinteractive]

Hi Angelica!

Thank you for this. The only thing I wonder is if an email address is in the form firstname.lastname@domain.com if it will work or not. I think it still will work for this, but not 100% sure.

The final code i put in was this:

{
"update": {
"labels": [
{
"add": "{{reporter.emailAddress.substringAfter("@").substringBefore(".")}}"
}
]
}
}

[Angélica Luz]

Hi @mobiusinteractive,

I tested here with my email which is name.lastname@company.com and it works, it got only the domain.

Hope this helps!

[mobiusinteractive]

Awesome! Thank you so much Angelica! You rock! It's working for us thus far.

[Vando Goncalves _e-Core_]

HI @mobiusinteractive !

In addition to @Angélica Luz 's Answer, there also another option.

You could use Organizations field, and set it based in the customer's domain:

https://blog.codebarrel.io/set-organization-in-jira-service-desk-using-reporters-email-domain-e705be9d4717

Best Regards

[mobiusinteractive]

Hi Vando,

Thank you for this, I think this is great as well, but we need it as a label so we can integrate Clockify slightly better into your helpdesk. I think we will use this regardless, but it didn't help the actual need we need for this specific issue.

Thank you!