New ticket submissions with emojis in the content

[Jason Sawatzky]

We've discovered that people sending in tickets to the service desk that have an emoji in the content is not being dropped into our queue.  Is this a bug that needs fixing or some setting that I missed in set up? 

[Kate Pawlak _Appsvio_]

Hi Jason,

1. In which fields do you have emojis? Summary, Description or custom fields?

2. Do you have any additional apps installed on your instance?

[Jason Sawatzky]

1. The emojis are being entered into the description

2. Addons installed into our environment (and enabled) are:

Atlassian JIRA - Plugins - Instance Health Plugin
Atlassian Universal Plugin Manager Plugin
JIRA Software Chinese (China) Language Pack
JIRA Working Hours Plugin
psmq-plugin
querydsl-4.0.7-provider-plugin
Support Healthcheck Plugin
Support Tools Plugin

[Kate Pawlak _Appsvio_]

When I try to create a request with emoji, I see the error

Your request could not be created. Please check the fields have been correctly filled in.

Additionally, I find the Atlassian ticket about this problem: https://jira.atlassian.com/browse/JSDSERVER-3452

It looks like a bug. Unfortunately, I guess that you can only vote on this issue above and for your customers put information into Field help "don't use emoji".