Not receiving jira notifications to email from one month

[Bhavana A]

i am using jira from 2 years with same id but from last one month it stopped sending suddenly 

[Bhavana A]

Hi @Angélica Luz  could you pls check-  bhavana.a@landmarkgroup.in arpit.kapoor@landmarkgroup.in mail id's are not receiving jira notifications , is it under bounced list pls help us on this

[Bhavana A]

Hi Angélica, 

Am facing again same issue not receiving jira notifications 

[Bhavana A]

@Angélica Luz  am not reciving jira notification again pls help me

[Angélica Luz]

Hello @Bhavana A,

There was a bounce on your email address due to the same error:

550: 550-5.1.1 ...@... Recipient address rejected: ... in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-{hash}-{hash}/ for explanation of the problem. 

The notifications should be delivered normally now.

Kind regards,
Angélica

[Bhavana A]

No luck this time , still not receiving d😦

[Bhavana A]

Now it's working, thank you 😊 ☺️ 

[Bhavana A]

Hi Angelica ,

Pls check is my jira id got bounced and the notifications not  delivering now.

[Angélica Luz]

Hello @Bhavana A,

Thanks for reaching out to the Community!

I answered you on this other thread and added the reason why your email address was on the suppression list. 

Your email address was on the suppression list due to the error below:

550: 550-5.1.1 ...@... Recipient address rejected: ... in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-{hash}-{hash}/ for explanation of the problem.

I removed this bounce and the notifications should be delivered now.

Are you receiving notifications normally now?

If you are still facing issues, please let us know.

Kind regards,
Angélica

[Bhavana A]

Thank you so much Angelica , i started to receive jira notification.thanks for support thanks!!

[Bhavana A]

am facing same notification issue Angélica