How do I set a notification to a specific person when a Ticket has reached a specific transition status? A customer enters a ticket, I would like to notify a specific user when the ticket transitions to a specific status.
take a look at Automation.
trigger - issue transitioned
condition - status = aaaa
action - email
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks Jack. That seem to work. Appreciate the help.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.