Permission Issue with Automation?

[Jodi Chase]

Jira Server 8.11

I have a user who is in the jira-servicedesk-user group. He is able to edit project settings and edit automations for the service desk. However, when he tries to do an "Alert User" action - he can't find any users to alert. When I try it (I have a lot more permissions than he does) I am able to. What permission does he need in order to be able to do the Alert User action on an automation properly?

Has anyone else run into this issue? Thanks!

[Florian]

The user account needs a service desk license. So you should put the account to the service desk agents. 

[Jodi Chase]

The user has a license and is an agent.